Terms and conditions
Beer & Bowl Kroměříž
Applicable to reservations and the purchase of vouchers and tickets via www.bowlingkm.cz, by phone and at the venue. Effective from 16 November 2026.
1. Who we are
Operator: Earnest catering s. r. o., registered office Kazimíra Rudého 3843/52, 767 01 Kroměříž, Czech Republic, company ID 05844649, VAT ID CZ05844649, registered with the Regional Court in Brno, section C, file 98478.
Venue: Beer & Bowl, Culture House Kroměříž, Tovačovského 2828/22, 767 01 Kroměříž.
Contact: napiste@bowlingkm.cz, phone +420 733 535 052 (reservations), +420 608 918 226 (events and groups, Filip Janda).
A guest is anyone who books a lane or a table, buys a voucher or a ticket, or orders an event. A consumer is a guest not acting in the course of business. A company customer is a guest ordering on behalf of a company.
2. What we offer
- booking of a bowling lane, both lanes, a booth or a table,
- hire of the whole venue for a private party,
- event packages (company tournament, celebrations, kids' parties and more),
- gift vouchers for an amount,
- special vouchers with limited validity,
- tickets and places at public events,
- food and drinks at the venue.
From 14 November 2026 we do not offer a lunch menu or food delivery. These are provided by the Earnest restaurant (www.earnest.cz) under its own terms.
Contracts are concluded in Czech, electronically via the website, by e-mail, by phone or in person. This English version is for information; in case of doubt the Czech wording applies.
3. How we operate and how reservations work
3.1 We open by reservation, within the bookable hours shown on the website. We are open on the days and at the times for which we have reservations. Whether we are open on a given day is shown in the booking system.
3.2 Reservations can be made online at www.bowlingkm.cz, by phone or by e-mail. A reservation is binding once we confirm it.
3.3 Reservations for up to 8 people are confirmed automatically right after submission on days that are already open. Otherwise a provisional reservation is created. We confirm it, or offer another date, by 8 pm on the day before the reservation at the latest. Reservations for more than 8 people, hire of the whole venue and event packages are confirmed individually by the next working day.
3.4 If we do not confirm a provisional reservation because the day does not open, we refund everything paid in advance and offer another date. For a special voucher we extend the validity by the time the guest waited for another date, at least by 30 days.
3.5 An hour on the lane means 55 minutes of play and 5 minutes for changeover. For several consecutive hours the guest plays without a break. We recommend at most 6 players per lane.
3.6 The booked time is binding for both sides. If a guest arrives late, the time is not extended, as another reservation may follow. We hold the lane for 15 minutes after the start of the reservation; if the guest does not get in touch, we may release it to another guest and treat the reservation as a no show (point 5.3).
3.7 When booking, the guest gives their name, phone, e-mail and number of people. We need these to confirm the reservation, inform about changes and prepare the tables. By booking online the guest confirms having read these terms.
4. Prices and payment
4.1 Prices are shown on the website and include VAT. The lane price is per hour regardless of the number of players. Bowling shoes are lent for free.
4.2 Reservations for Friday from 5 pm, Saturday, Sunday and public holidays are paid in advance online by card or bank button via the Comgate payment gateway, in the amount of the price of the booked lanes. An unpaid reservation is held for 15 minutes and then released. Other reservations are paid on the spot.
4.3 Food, drinks and extra services are paid on the spot in cash, by card or by meal voucher card. We do not accept benefit cards.
4.4 We issue invoices to company customers if agreed before the event. Payment by invoice or card as agreed.
4.5 Hire of the whole venue for a private party: from 40 people the price is the hire of both lanes for the agreed time according to the price list. For fewer people we add 200 CZK for every person short of 40. Food and drinks are charged separately according to consumption or the agreed buffet. Details are always agreed in writing (by e-mail) before the event.
4.6 Contact for questions about payments via the gateway: Comgate, a. s., Gočárova třída 1754/48b, Hradec Králové, platby-podpora@comgate.cz, phone +420 228 224 267.
5. Cancellation and no show
5.1 A guest may cancel free of charge up to 24 hours before the start, online via the link in the confirmation e-mail, by e-mail or by phone. Advance payments are refunded in full by the same method within 14 days.
5.2 For cancellations less than 24 hours before the start or for a no show we charge the full price of the booked lanes. An advance payment is forfeited. For reservations without advance payment we may invoice the lane price afterwards.
5.3 A no show means the guest does not arrive within 15 minutes of the start and has not excused themselves beforehand.
5.4 Hire of the whole venue and event packages have cancellation terms agreed individually in writing before the event. If none are agreed, points 5.1 and 5.2 apply to the lane price.
5.5 For health or other serious reasons we may waive the cancellation fee once at the guest's request. This is not an entitlement.
5.6 If we cancel (breakdown, emergency, unforeseen event), we refund everything the guest paid and offer another date. No further claims arise.
6. Gift vouchers for an amount
6.1 A gift voucher is issued for the amount stated on it and can be used to pay for lanes, food, drinks, special vouchers and tickets at the Beer & Bowl venue. It is transferable.
6.2 The voucher is valid for 6 months from issue. On request made before expiry we extend it once by 3 months.
6.3 The voucher cannot be exchanged for cash. An unused balance can be used on a later visit until expiry.
6.4 We send the voucher by e-mail as a PDF right after the payment is credited. The guest is responsible for keeping the code private; the voucher is redeemed by whoever presents the code.
6.5 A consumer may withdraw from the purchase without giving a reason within 14 days of delivery, provided the voucher has not been used in full or in part. Send the withdrawal to napiste@bowlingkm.cz; we refund within 14 days by the same method.
7. Special vouchers
7.1 A special voucher entitles the holder to the exact service stated (for example one hour on one lane, two hours on a lane, a lane with drinks and food) at a reduced price, only on the days and at the times stated on the voucher. Outside those days and times it cannot be used, nor can the difference be paid.
7.2 The voucher is valid until the date stated on it. After that date it expires without compensation and is not extended, except as in point 3.4.
7.3 The voucher can only be used for a reservation made in advance, by 8 pm on the day before the visit at the latest. The guest enters the voucher code when booking. Without a reservation we do not accept the voucher on the spot.
7.4 The voucher is valid for the stated number of people and one reservation. Extra people on the lane pay nothing; drinks and food beyond the voucher are paid according to the price list. A second lane or extra hours are paid according to the price list.
7.5 The voucher cannot be combined with any other discount or promotion. It can be paid for with a gift voucher.
7.6 The voucher is not paid out in cash, an unused part is forfeited, and drinks and food included cannot be exchanged for other items. "Beer" means 0.5 l of draught beer from the basic range; specials can be upgraded according to the price list.
7.7 Cancelling a reservation with a voucher: free up to 24 hours before the start, the voucher remains valid. For a later cancellation or a no show the voucher is treated as used.
7.8 The number of vouchers on sale is limited; the sale ends when sold out or on the stated date. The voucher is transferable.
7.9 A consumer may withdraw from the purchase within 14 days of delivery if no date has been booked with the voucher and it has not been used. After a date is booked, withdrawal is no longer possible, as this is a leisure service provided on a specific date.
8. Public events, tickets and places
8.1 For events with free place reservation (league, tastings, theme nights, live sport) the reservation is binding. If a guest does not come and does not cancel at least 24 hours before the start, we may refuse further place reservations from that guest.
8.2 For events with an entry fee the ticket is non refundable, except for consumer withdrawal within 14 days of purchase for an event taking place more than 14 days later, and except when we cancel the event.
8.3 If we cancel or move an event, we refund the entry fee in full or, by agreement, transfer it to another date.
8.4 League entry fees follow the rules of the season published on the website.
9. House rules
9.1 Do not bring your own food and drinks. The exception is your own cake or desserts for a celebration, for which we charge a plate fee of 50 CZK per person (plates, cutlery, service). Order a cake from our Earnest patisserie at least 3 days in advance.
9.2 Lanes may only be entered in bowling shoes, which we lend for free. You play at your own risk and follow the staff's instructions.
9.3 Children play under adult supervision. One lane has bumpers for children.
9.4 Guests are liable in full for damage they cause to the equipment (lanes, balls, furniture, technology).
9.5 We do not serve alcohol to persons under 18 or to visibly intoxicated persons. Smoking is allowed only outside by the entrance.
9.6 We may refuse service to, or ask to leave, a guest who grossly breaks the rules, endangers others or damages equipment, without compensation for unused time.
9.7 The venue is not wheelchair accessible. Guests in wheelchairs are welcome at the Earnest restaurant in the same building, which is accessible.
10. Complaints
10.1 Make a complaint without undue delay, ideally immediately on the spot with the staff, otherwise by e-mail to napiste@bowlingkm.cz or by phone on +420 733 535 052.
10.2 For services (play on the lane, service) complain as soon as you notice a defect so it can be fixed, for example by moving to the other lane or extending the time. For food and drinks complain when served.
10.3 For vouchers and tickets, complaints mainly concern non delivery of the e-mail, a wrong code or inability to redeem in line with the terms.
10.4 We settle complaints within 30 days and inform you of the outcome by e-mail or phone.
11. Personal data
11.1 The data controller is Earnest catering s. r. o., company ID 05844649, Kazimíra Rudého 3843/52, 767 01 Kroměříž, napiste@bowlingkm.cz.
11.2 We process name, phone, e-mail, number of people, reservation note, payment data (not card data, which is processed by the payment gateway), voucher code and the history of reservations and visits including no shows.
11.3 Purposes: handling and confirming reservations, sending reminders and information about changes, issuing and redeeming vouchers or tickets, billing and accounting, protection against misuse of reservations (no show records) and, with consent, sending Beer & Bowl news and offers. Earnest restaurant news is sent only to those who subscribed to it separately.
11.4 Legal basis: performance of a contract (reservations, vouchers, tickets), legal obligations (accounting and tax), legitimate interest (protection against repeated no shows, reservation reminders) and consent (news). Consent can be withdrawn at any time via the link in every e-mail or by writing to napiste@bowlingkm.cz.
11.5 Retention: reservation and visit data for 3 years from the last visit, accounting documents for 10 years as required by law, newsletter data until consent is withdrawn.
11.6 Processors: the web hosting provider (WEDOS Internet, a. s.), the payment gateway (Comgate, a. s.), the e-mail service provider (emailkampane.cz) and our accountant. We do not transfer data outside the European Union.
11.7 Guests have the right of access, rectification, erasure, restriction of processing, portability and objection, and the right to lodge a complaint with the Czech Office for Personal Data Protection (www.uoou.cz).
11.8 The website uses cookies for its operation and, with consent, for analytics and advertising. Settings can be changed in the cookie bar.
12. Disputes and final provisions
12.1 A consumer may resolve a dispute out of court with the Czech Trade Inspection Authority (www.coi.cz) or via the European online dispute resolution platform (ec.europa.eu/consumers/odr).
12.2 These terms apply from 16 November 2026 and replace the terms of 1 June 2025. Reservations and purchases made before that date are governed by the terms in force at the time. We may change the terms; the new wording will be published on the website.
12.3 Legal relations are governed by the law of the Czech Republic, in particular the Civil Code and the Consumer Protection Act.
